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Welcome to the quicksilverpublishing.co.uk website terms and conditions for use. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. We may revise these terms and conditions at any time by updating this posting.
2. Customer Service
We sincerely believe in providing an excellent customer service and take this very seriously. We are sensitive to issues of privacy and will never disclose your details to any third party.
If you have any questions about our products, or have a payment or delivery question, please don’t hesitate to contact us at Quicksilver Publishing,
The Sidings, 52 Teignmouth Road, Teignmouth, Devon, England, TQ14 8UT. Telephone: 01626 773288
3. Ordering from us
3.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
3.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
3.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error
4.1 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.
4.2 Our prices are reviewed periodically.
5. Cancellation and returns policy
5.1 If you wish to cancel your order:
(a) you can notify us by email to [email protected] before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 5.2 below.
5.2 If you are not completely satisfied with your purchase, please return it unused in it’s original condition, within 14 days of receipt for a full refund of the purchase price or an exchange. Please wrap securely, enclose your full details and send by registered post. We do not refund the original postage costs, or offer freepost for returned items.
6.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
6.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
6.3 No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
6.4 Any rights not expressly granted in these terms are reserved.
7. Service access
7.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
7.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
8.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
8.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
9.1 All payments are taken via a secure hosting company, and none of your personal information is used by us, or any third party for promotional activity.
We follow the payment card industry data protection standard (pci dss) when handling credit card data.
10. Purchase and delivery of products.
10.1 We use your personal information to take and handle orders and deliver them. Contacting you personally only if required.